Q: How secure is my online order?
A: When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

Q: How do I change or cancel my order?
A: We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.

Any cancellation made after an order has been placed, will be subject to a cancellation fee of $0.5 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.

Please note that any orders that have already been packed or shipped cannot be cancelled.

Q: When will my order arrive?
A: The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays or damages once shipment has been made.

Q: Do I need to have an account to place an order?
A: No, you can place an order as a guest. But, there are some perks if you have an account with us such as:

  • Quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions

Q: Can I use a gift card or voucher?

A: Yes, you can use a gift card or voucher. They must be redeemed in-store only.

Q: What are your store hours? 

A: Our normal business hours are Monday-Friday 11am - 7pm, Saturday 12pm - 5pm, and closed on Sunday. Check Google for holiday hours.